Balgownie Terms & Conditions

General Terms and Conditions

Balgownie Estate shall not be liable for any failure or delay in the performance of its obligations where such failure or delay arises from events beyond its reasonable control, including but not limited to extreme weather conditions, bushfires, pandemics, public health emergencies, or government-imposed restrictions. In such circumstances, Balgownie Estate reserves the right to cancel, postpone, or amend bookings, services, or events without liability.

Balgownie Estate reserves the right to refuse entry or service to any guest who is intoxicated, engages in unsafe or inappropriate behaviour, or where admission would result in overcrowding or compromise the safety and comfort of guests and staff. Balgownie Estate shall not be responsible for any injury, loss, or damage arising from a guest’s intoxication or failure to act in a safe and responsible manner.

Fees relating to smoking, deep cleaning, and damage to property (including broken or missing items) apply throughout the entire property, including accommodation rooms and all public or event spaces.

Complimentary on-site parking is available for guests. Vehicles are parked at the owner’s risk, and Balgownie Estate accepts no responsibility for any loss, damage, or incident occurring on the property. Guests acknowledge that the Estate includes outdoor areas, car parks, pathways, and natural terrain, which may present uneven surfaces or varying environmental conditions. Guests agree to take reasonable care for their own safety at all times while on the premises.

Restaurant 1309 Terms & Conditions

Refusal of Service

Food and beverages purchased on-site are intended for consumption within the venue unless otherwise agreed by management. Balgownie Estate reserves the right to refuse or restrict takeaway requests at its discretion.

Restaurant 1309 reserves the right to refuse entry or service to any guest who is intoxicated, engages in unsafe or inappropriate behaviour, or where admission would result in overcrowding or compromise the safety and comfort of guests and staff.

External food and beverages are not permitted without prior approval. Balgownie Estate reserves the right to refuse service or apply a fee where this condition is not met.

Cancellation Policy

Set-Course Bookings
This restaurant requires a credit card to secure this reservation. All credit card information will be processed securely. Changes to this reservation can be made online through OpenTable up until 12:00 PM on the day of the reservation. No-shows or cancellations made after 12:00 PM on the day of the reservation will be subject to a charge of A$30.00 per person.

Graze at 1309 Bookings
This restaurant requires a credit card to secure this reservation. All credit card information will be processed securely. Changes to this reservation can be made online through OpenTable up until 24 hours before the reservation. No-shows or cancellations less than 24 hours in advance will be subject to a charge of A$30.00 per person.

Special Events Bookings
This reservation cannot be refunded. Changes cannot be made online through OpenTable. No-shows and cancellations will forfeit your payment. Modifications may also forfeit payment. If you have any questions, please contact the restaurant directly.

Accommodation Terms and Conditions

Guarantee and Payment Policy

Only persons aged 18 years or over are permitted to make a reservation. Proof of age may be requested at the time of check-in. Guests under 18 years must be accompanied by an adult.

Reservations can be made for up to 5 rooms only online, or directly with the property. More than 5 rooms are subject to group booking policies, rates, terms, and conditions. Contact the property directly should you wish to make a group booking.

All reservations must be guaranteed with a valid credit card at the time of booking.

All reservations will be charged in full at the time of booking using the credit card details provided, unless alternate payment terms apply.

If making a reservation using a gift voucher, please mention this when booking online or over the phone.

Credit card surcharges are applicable and are noted in the booking platform when providing credit card information.

All Balgownie pricing shown is tax inclusive. Balgownie pricing displayed online is dynamic and is subject to change prior to booking.

Balgownie requires a credit card upon arrival to process a preauthorisation of $100 (or $200 cash deposit if you do not have a credit card). This is a holding amount only for any incidentals during your stay. Your banking institution will release preauthorisation (less any outstanding incidental costs) within 5-7 working days of your check out, depending on your bank.

On departure, all guests will be required to pay their own incidental and additional expenses incurred during their stay.

All bookings must include the guest’s individual first name, last name, a valid personal email address and contact telephone number.

It is the responsibility of the guest to ensure that all booking details are correct. To make any adjustments once the booking is made, please contact the property directly.

Any bookings found not to abide by these terms and conditions may be cancelled with notice.

Third-Party Booking Sites

All reservations made through third-party websites eg Booking.com, Expedia.com and others, are subject to Balgownie’s terms and conditions and privacy policies. Please contact the property directly should you have any queries in relation to your third party reservation.

When making changes to a third-party reservation, please do so through the original third-party booking platform.

Cancellation Policy

Please take note of the cancellation policy for your reservation to avoid being charged cancellation penalties.

In the event that accommodation becomes unavailable or an overbooking occurs, Balgownie Estate reserves the right to relocate guests to alternative accommodation of a similar standard.

Other Terms and Conditions

Guests and invitees are expected to behave in a manner which is conducive to the safety, comfort, and convenience of other guests within the property.

All rooms are smoke free. A cleaning fee will apply if you choose to smoke in your suite.
A fee will apply for any losses, damages, or if excess cleaning is required after your departure.

A breach of any of these Terms & Conditions may result in the summary eviction of the offender at the discretion of Management.

Guests and invitees who choose to participate in any sporting or recreational activities on the property do so at their own risk. Management accepts no liability for any injury, loss, or damage sustained as a result of such activities.

Quiet hours are between 11pm and 8am. Please respect these hours to ensure all guests are able to enjoy their stay at Balgownie. If complaints are received regarding the conduct of guests staying within the room, additional charges may be applied.

The guest acknowledges that liability for the account, including any additional costs incurred, is not waived and agrees to be held personally liable should the nominated individual, company, or association fail to settle any portion or the full amount of the charges. The guest further authorises any outstanding charges identified after departure to be debited to their nominated form of payment.

Check-in is guaranteed from 2pm onwards. Early check-in times can be requested but are not guaranteed.

Check-out is at 10am. Later check-outs are available at an additional cost.

Extra bedding is available for some room types at an additional cost. For more information, speak to our front office team or add comments to your reservation.

Complimentary self-parking onsite.

All onsite guests at Balgownie Yarra Valley have complimentary access to an onsite gym. Access to these areas may be restricted at times without notice due to maintenance requirements.

Balgownie does not allow pets on-site.

AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act:
applies only to a guest of the accommodation provider;
applies only for the period for which the guest is provided accommodation; is limited to $300 for each room provided for the use of the guest on the day, unless the guest’s property was placed in a safekeeping service; is limited to $3000 for each room in respect of a guest’s property that was placed in a safekeeping service (excluding a safe in a room); does not cover motor vehicles and property owned by the guest left in or on a motor vehicle.

 

Wine Sales Terms and Conditions

This website is operated by Balgownie Estate Resort Operations Pty Ltd ABN 41347716971 trading as Balgownie Estate Yarra Valley.

Wines available to purchase on this website at www.balgownie.com/wines.

Our Liquor License number is 31953604.

Under Australian laws, alcohol can only be sold or supplied to persons aged 18 years or older. By placing an order with us, you confirm that you are at least 18 years old. You agree that it is your responsibility to consume alcohol in accordance with the law and responsibly.

All account holders on our wine website are required to provide a date of birth to comply with age verification.

Online Wine Purchases 

All pricing on our wine site is shown in Australian dollars (AUD). We only accept credit card payments online. A number of card payments are accepted including Visa, Mastercard and AMEX.

Any order (stand-alone or subscription based) placed through this wine site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other charges and taxes) at the time you place your order.

It is your responsibility to check the order details, including selected products and pricing, before you submit your order through this site.

When you order and pay on the site and your payment has been validated, we will provide you with order details, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.

Wine Returns and Refund Policy

Should you experience any discrepancies with your wine order, please contact us as soon as possible, and we will do our best to resolve. We will replace or refund any wine product that arrives to you damaged.

The best way to return wine to us is in person at our Yarra Valley property. Alternatively, you may post wine back to us via Australia Post or other delivery service. Any returns in the post or via any other delivery method will be at your own expense.

Delayed Delivery

Please check that the delivery and email address details you provided are correct.

Check your email (and junk email) for any delivery notifications from the applicable parcel delivery service.

Australia Post may have already attempted delivery without success, and the wine could be waiting for you at your local post office.

Someone else may have signed for and accepted your delivery at your nominated delivery address, especially in the case of a business address, unusual street address or a remote location.

Please note – Balgownie is unable to resend any wine order if there is a record that it was successfully delivered and signed for at the address provided. You may raise a dispute directly with the parcel delivery service.

Your wine order may have been damaged while in transit with Australia Post (no fault of yours). In these circumstances, the wine is returned to Balgownie, and we reach out to you to arrange for the affected wine order to be resent or refunded.

Shipping and Tracking

Balgownie charges shipping per parcel. This applies for all website orders.

$15 per parcel for delivery to Victorian addresses.
$20 per parcel to all other Australian states.

Shipping fees may vary for larger orders, or wholesale arrangements at Balgownie’s full discretion. A parcel is considered 1-12 bottles of wine. Ideal shipping quantities are multiples of 6 or 12 bottles.

When your wine leaves our warehouse and order is picked up by Australia Post for delivery, responsibility for the wine becomes that of the purchaser. Unfortunately, we are unable to replace wine that is lost or delivered to a wrong address. This must be resolved between the customer and Australia Post. In the event Australia Post claims fault and reimburses the value of the parcel to you, please reach out to us to arrange a replacement order.

Each parcel has its own consignment number, which can be used on the Australia Post website to track your parcel and see its delivery progress.

Please consider the following advice in relation to Australia Post deliveries

1. Calls cannot be made prior to delivery.
2. Wine cannot be left outside the boundary line of a property.
3. ‘Special Delivery Instructions’ are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver’s discretion as to whether they deem the instructions safe to adhere to.
4. If you are not in attendance when delivery is attempted, the parcel will be returned to your local Post Office. A card will be left in your letter box to advise of the attempted delivery and that the item can be collected from the Post Office. Australia Post will not re-deliver once an item has been carded awaiting collection.
5. Balgownie Estate and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.
6. Wine must be signed for by a person over 18 years of age at time of delivery.

Order Pick-Ups

To avoid shipping fees, customers may opt for free pick up at Balgownie Estate Yarra Valley. We will contact you when your order is available for collection. Please have ID and proof of purchase with you at the collection point.

Balgownie will hold orders in storage for up to 14 days from the date you are notified collection is ready. After this time, customers need to arrange a specific time for collection within business hours.

If you change your mind, we can arrange to ship your order instead at an additional cost. 

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Balgownie is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment.

Be careful with your Sparkling wine bottles. Store upright after delivery, and serve well chilled – take care when removing the cork. Balgownie is unable to replace lost bubbles due to eruption upon opening.

Voucher Terms and Conditions

All Balgownie Estate gift vouchers are subject to individual terms and conditions and usage requirements, which are available at the time of purchase via our voucher platform (https://vouchers.balgownie.com/) and are also included on each voucher. Unless otherwise specified, vouchers are valid for three (3) years from the date of purchase, with the exception of promotional or sale vouchers, which are valid for one (1) year, in accordance with Gift Card regulations.

Vouchers must be redeemed by booking directly with Balgownie Estate via phone or email. Guests must advise at the time of booking that a voucher will be used and present the voucher upon arrival. Advance bookings are essential, subject to availability, and cannot be made within 48 hours of voucher purchase.

Vouchers must be used in a single transaction, are non-refundable, and no refunds or credits will be issued for any unused portion.

Vouchers are not valid in conjunction with any other offer or discount and are not redeemable for special events (including but not limited to Christmas Day, Mother’s Day, and Valentine’s Day) or private functions, conferences or weddings. All vouchers are non-transferable and cannot be redeemed without presentation.

By purchasing a voucher, the purchaser agrees to these terms and conditions. Balgownie Estate is not responsible for incorrect delivery details provided at the time of purchase, and it is the purchaser’s responsibility to ensure accuracy. Voucher prices and inclusions may change without notice; however, this does not affect vouchers already purchased.

In the event that a voucher experience is no longer available, Balgownie Estate reserves the right to substitute the experience with a Balgownie credit voucher or provide an alternative redemption option, subject to the original expiry period.

Conferences, Weddings, and Functions Terms and Conditions

Individual contracts are negotiated, issued, and managed by our events team. Please contact our events team for more information: enquiry@balgownie.com