Balgownie Terms and Conditions

Except where noted, these terms and conditions are applicable for both Balgownie Bendigo and Balgownie Yarra Valley properties.

Special note in relation to Balgownie Bendigo –

Guests may experience overnight noise interruptions from onsite wind turbines between September and November – a measure taken to protect our vines against frost damage.

Special note in relation to Balgownie Yarra Valley –

Balgownie Yarra Valley Restaurant and Cellar Door are temporarily closed due to fire damage. A temporary Cellar Door and dining facility are in the works while new facilities are under construction. Yarra Valley accommodation, wine sales and Natskin Day Spa continue to operate as normal. Balgownie Yarra Valley hopes to open all new facilities by March 1, 2021.

Accommodation Terms and Conditions

Guarantee and Payment Policy

Only persons aged 18 years or over are permitted to make a reservation. Proof of age may be requested at the time of check-in. Guests under 18 years must be accompanied by an adult.

Reservations can be made for up to 5 rooms only online, or directly with the applicable Balgownie property. More than 5 rooms are subject to group booking policies, rates, terms, and conditions. Contact the property directly should you wish to make a group booking.

All reservations must be guaranteed with a valid credit card at the time of booking (this does not constitute payment).

All reservations will be charged in full at the time of booking using the credit card details provided.

Alternative payment arrangements can be made only by contacting the applicable Balgownie property directly.

Balgownie requires a credit card upon arrival to process a preauthorisation of $100 (or $200 cash deposit if you do not have a credit card). This is a holding amount only for any incidentals during your stay.

On departure, all guests will be required to pay their own incidental and additional expenses incurred during their stay.

All Balgownie rates are tax inclusive and subject to change. Credit card surcharges are applicable. Please contact Balgownie directly for specific surcharges.

Full prepayment is required for reservations which fall on any special event periods or gazetted public holidays, or to guarantee early bird/advanced rate purchasing offers (when a further discount is offered off our best available rates). In each case – no cancellations or refunds are available, and the bookings are non-transferable.

Selected enhancements are debited to your account on consumption, except for advance purchase reservations.

All Bookings must include the guest’s individual’s first name, last name, a valid personal email address and contact telephone number.

It is the responsibility of the guest to ensure that all booking details are correct. To make any adjustments once the booking is made, please contact the applicable property directly.

Any bookings found not to abide by these terms and conditions may be cancelled with notice.

Third-Party Booking Sites

All bookings made through third-party websites eg Booking.com, Expedia.com and others, are subject to Balgownie’s terms and conditions and privacy policies. Please contact the applicable property directly should you have any queries in relation to these booking types.

Cancellation Policy

Reservations must be cancelled prior to 2pm – 14 days before arrival to avoid cancellation penalties.

Other terms and conditions

Check-In Time – 2pm | Check-Out Time – 10am

Children 12 years and under stay free with an accompanied paying adult (using existing bedding).

Additional costs are applicable for additional bedding. Where available in the room type, single fold out beds, sofa beds and cots are available for additional guests.

Single fold out or sofa bed – $35 per person per night | Cot – $20 per night

Self-parking onsite – No Charge

Group Accommodation Terms and Conditions

Group accommodation bookings are required wherever more than 5 rooms are requested in the one booking. To guarantee, Balgownie will issue a group accommodation agreement containing details of the rooms, rates, terms and conditions. Agreed rooms cannot be held for you until this is completed. The reservations team are responsible for managing group booking arrangements.

Balgownie Estate can offer your group up to 10 rooms. Once they are prepaid, or guaranteed with guest information and credit card details, additional rooms may be requested pending availability.

A rooming list is required outlining your specific guests, dates of stay and room requirements. This will be provided to you by our reservations team.

Unless otherwise specified, this agreement covers cost per room, per night, room only. Additional costs apply for extra bedding (eg – double sofa bed, single fold out or cot), or for modified check in/out times pending resort availability. Please note – check-in from 2pm and check-out by 10am.

Breakfast is not included in group accommodation bookings but may be added by guests individually when they call with their credit card details.

Please ensure you contact reservations directly should you need to make any adjustments to any of the bookings in this agreement.

The person accepting a group accommodation booking agreement will be the lead contact, and responsible for all outstanding financials associated with the accommodation block.

Group accommodation rates equate to our best available rate per room per night (room only) at time of booking and include a 5% discount. You are bound to these rates even if a cheaper rate becomes available closer to your date of stay.

To be eligible for a 10% discount book a private event with us around your stay. Events include private dining lunch or dinner, or a brunch, and beverage package/s for 20 or more guests. Private dining terms and conditions apply. Reach out to the events team if you would like to explore this option (9730 0787), or eventsales@balgownieestate.com.au

Group Accommodation guarantee and payment policy:

If guests are paying individually for their rooms, then we require each guest to contact our reservations team (9730 0700) and provide their full name, phone number, email address and credit card information to guarantee their room nights. We recommend that your guests finalise their bookings within 3 months of this agreement being issued.

*Unique booking codes linked to group accommodation bookings expire 3 months after issue.

If the room nights in this agreement are contracted, a non-refundable deposit (20% of total room spend) is due within 2 weeks of issue, and full payment due 30-days prior to your stay.

On departure, all guests will be required to pay their own incidental and additional expenses incurred during their stay. Balgownie Estate requires a credit card upon arrival to process a preauthorisation of $100 (or $200 cash deposit if you do not have a credit card). This is a holding amount only for any incidentals during your stay.

30-days prior to your stay: The resort will automatically release back to public any rooms that have not been prepaid or are missing customer personal information or payment details.

14-days prior to your stay: The resort will automatically debit all credit cards. Any room cancellations requested inside of this timeframe will either forfeit the full room cost or be entitled to a resort credit (to be used within 6 months of the original date of stay).

Wine Club Terms and Conditions

By joining a Balgownie wine club you are committing to purchase and receive a regular delivery of wine (2 x year) until you cancel your membership.

Membership is valid for a minimum of one year from the joining date.
Membership can be cancelled after this first year. Requests to cancel must be in writing to wines@balgownie.com and at least 30 days prior to your next scheduled subscription delivery. Exceptional circumstances may be considered case by case.

Members can customise wine preferences at any time, by logging into a valid wine club account, or by phone or email.

Members will be informed of approaching deliveries by email and may make changes to the wines that will be delivered two-weeks prior to delivery.

Members must inform Balgownie Estate of any change of address or credit card details. Members can update own personal information, address, contact or payment details by logging into their wine club account.

All wine product prices are subject to change at any time.

Eligible discounts are shown automatically with an active wine club membership and only when members are logged into an account.

Accommodation Gift Certificates are no longer available as part of the Balgownie wine club. If you already have one, it will expire as indicated on the individual gift certificate. The physical certificate must be surrendered in person at a Balgownie property to redeem its value.

Balgownie wine club members are automatically subscribed to receive periodic e-newsletters containing Balgownie news, offers and events information. You can unsubscribe at any time, but we recommend you stay connected to get the most value out of your membership.

Essentials Club terms and conditions –

An affordable membership for Balgownie wine lovers (minimum 12 bottles each year)

No joining fees, however, Essentials club members must commit to a minimum of 12 bottles each calendar year (6 bottles delivered 2 x year, or 12 bottles delivered in one shipment). Delivery periods available are March, June, September, and December. Product pricing is per bottle with discount applied and will vary depending on your wine selections.

Flat rate shipping applicable on all orders (1-24 bottles); $15 inside of Victoria, $20 to the rest of Australia, contact Balgownie for international shipping rates.

There are no suspensions available once you select the configuration of your subscription.

It will always be a member’s responsibility to keep personal details, preferences, and wine selections up to date. Balgownie will email reminders to active members approaching each delivery period – to allow an opportunity to adjust wine selections if desired.

Upgrades to the Platinum club available (more wine, and Balgownie’s best discounts). Requests in writing to wines@balgownie.com, and we can help facilitate a smooth transition.

Essentials club members get 15% off Balgownie wines (online and in Cellar Door) – this is regardless of the quantity you purchase. As long as you’re logged in to a Balgownie wine club account when making purchases your discount will be factored in. If you purchase any wine products in person at Cellar Door, please just let our staff know you’re a member, and we’ll apply your discount (we reserve the right to request ID to make sure you are an active member).

Essentials club members get 10% off Balgownie dining and accommodation (when you book online) – we will send you a unique code to use on our dining and accommodation reservation platforms, and you can reuse the code up to 4 times each year. You can nominate one additional friend or family member to share this code for their own reservations. Discounts are not available for gift certificates or Natskin Day Spa.

Complimentary wine tasting for you and your partner (or a friend) – we reserve the right to request ID to make sure you’re an active member. Remember – if you’re staying at a Balgownie property, you are already entitled to a complimentary wine tasting on presentation of your room key, but if you’re just passing by, dining in, or perhaps sneaking in a wine tasting around a Natskin Day Spa treatment, this benefit will come in handy, and impress your friend! This offer is valid for you, plus one only. If you’re part of a larger group, our wine tastings are $5 per additional person.

Invitations to members only events – keep an eye on your email for these. They will be exclusive events either for members only, or we will give you early access to tickets for our public special events. Any bookings you wish to make will be online, or by phone or email. Credit card surcharges and booking fees may apply.

Masterclass discounts – these could be wine or food related, and again, keep an eye on your email for these. They don’t happen very often, so when they do, if you’re keen, we would love to have you on board.

Platinum Club terms and conditions –

A premium membership for Balgownie wine lovers (minimum 24 bottles each year).

No joining fees, however, Platinum club members must commit to a minimum of 24 bottles each calendar year (12 bottles delivered 2 x year). Delivery periods are March, June, September, and December. Product pricing is per bottle with discount applied and will vary depending on your wine selections.

Flat rate shipping applicable on all orders (1-24 bottles); $15 inside of Victoria, $20 to the rest of Australia, contact Balgownie for international shipping rates.

There are no suspensions available once you select the configuration of your subscription.

It will always be a member’s responsibility to keep personal details, preferences, and wine selections up to date. Balgownie will email reminders to active members approaching each delivery period – to allow an opportunity to adjust wine selections if desired.

Switch to the Essentials club available after one year (less wine, basic benefits). Requests in writing to wines@balgownie.com, and we can help facilitate a smooth transition.

Platinum members get 25% off Balgownie wines (online and in Cellar Door) – Ts and Cs as per Essentials membership (but Platinum club members get a higher discount!)

Platinum members get 15% discount on Balgownie dining and accommodation (when you book online) – Ts and Cs as per Essentials membership (but Platinum club members get a higher discount!)
Complimentary wine tasting for you and your partner (or a friend) – Ts and Cs as per Essentials membership.

Invitations and discounts to members only events – Ts and Cs as per Essentials membership.

Masterclass discounts – Ts and Cs as per Essentials membership.

Exclusive offers and rewards – these are unique and for our Platinum Club members only! You never know when Balgownie will reach out with other exciting offers and rewards. We prefer to keep these a surprise, so watch this space.

Conferences, wedding and event/function terms and conditions

Individual contracts are negotiated, issued, and managed by our events team. Please contact our events team for more information.


Sign up and stay up to date with
  • Balgownie news
  • Offers and event information

By signing up, you agree to our Terms and Conditions and Privacy Policy.

© 2021 - Balgownie Estate
Online booking