Balgownie Careers

The Role:
If you’ve been dreaming of a career in hospitality, this could be your opportunity. We are looking for an enthusiastic applicant that would like to complete a Certificate III in Hospitality. This is a junior role, and you will be under the supervision of senior team members as you practice and development your hospitality skills. Balgownie Estate is the perfect environment to learn and perform as we offer a diverse range of hospitality experiences including restaurant, accommodation, cellar door, and events. During your traineeship, you will learn how to:
• Work across our food and beverage offerings – a mix of breakfast, lunch, and dinner services.
• Provide amazing experiences and service to our wedding and events guests.
• Deliver outstanding table service to guests, ensuring their needs are met promptly and courteously.
• Greet guests warmly, guide them through the menu, and offer suggestions tailored to their preferences.
• Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar staff.
• Ensure the dining area is clean, organised, and set up for optimal guest satisfaction.
• Handle guest enquiries, concerns, and special requests with professionalism and a proactive attitude.
• Collaborate with fellow team members to maintain a smooth and harmonious restaurant operation.
• Adhere to all safety, hygiene, and responsible service of alcohol (RSA) regulations.
About You:
• Proven passion for the hospitality experience.
• Exceptional communication skills and a bright and friendly personality.
• The ability to quickly build rapport with guests and your team.
• Be available for a range of shifts including nights & weekends
• Have reliable transport to and from Yarra Glen (Eastern suburbs).
• Eligibility to participate in a formal traineeship program. This means that you will not have completed a Cert III qualification or above.
• Full working rights in Australia.

The Role:
Kitchen Hands will assist the kitchen team in the delivery of high-quality foods to ensure a smooth and efficient operation in the kitchen.
• Efficient cleaning and storing of crockery and cooking utensils
• Ensuring kitchen equipment and service areas are clean and well maintained
• Strong communication skills
• High level of organisation
About You:
• Experience working in a commercial kitchen is preferred but not essential
• A friendly personality with a passion for the industry
• Ability to work well under pressure
• Attention to detail
• Available for a range of shifts including weekends
• Food Handlers certificate
• Have a reliable car to drive to and from Yarra Glen (Eastern Suburbs).

The Role:

If you’ve been dreaming of a career in hospitality, this could be your opportunity. We are looking for an enthusiastic applicant that would like to complete a Certificate III in Commercial Cookery. The successful candidate will receive training in all aspects of commercial cookery from desserts, prep, plating, larder, pans and much more. We offer apprentices a wealth of knowledge to build the foundations for becoming talented chefs, plus there is the advantage of working in a beautiful location. Balgownie Estate is the perfect environment to learn and perform as we offer a diverse range of hospitality cooking experiences in our restaurant, accommodation, cellar door, and event spaces. During your apprenticeship, you will learn how to:
• Work across our food and beverage offerings – a mix of breakfast, lunch, and dinner services.
• Provide amazing dining experiences to our wedding and events guests.
• Ensure the kitchen area is clean, organised, and set up for optimal efficiency.
• Handle guest enquiries, concerns, and special requests with professionalism and a proactive attitude.
• Collaborate with fellow team members to maintain a smooth and harmonious restaurant operation.
• Adhere to all food, safety, and hygiene regulations.
About You:
• Proven passion for the hospitality experience.
• Exceptional communication skills and a bright and friendly personality.
• The ability to quickly build rapport with guests and your team.
• Be available for a range of shifts including nights and weekends
• Have reliable transport to and from Yarra Glen (Eastern suburbs).
• Eligibility to participate in a formal apprenticeship program. This means that you will not have completed a Cert III qualification or above.
• Full working rights in Australia.

The Role:
We have an exciting opportunity for a casual member to join our team in the Cellar Door department as a Cellar Door Attendant. As a Cellar Door Attendant, you will create memorable experiences for our guests by having a hands-on approach to serving our customers and providing a warm and friendly customer service style.
• Have a passion for wine and are excited to share your passion with our guests.
• Greet guests warmly, guide them through the tasting menu, and offer suggestions tailored to their preferences.
• Assist with stock rotation.
• Sale of Balgownie’s award-winning wine.
• Promote our Balgownie Wine Club benefits and sign-up new members.
• Conduct group and individual wine tastings.
• Ensure the cellar door is clean, organised, and set up for optimal guest satisfaction.
• Handle guest enquiries, concerns, and special requests with professionalism and a proactive attitude.
• Collaborate with fellow team members to maintain a smooth and harmonious operation.
• Adhere to all safety, hygiene, and responsible service of alcohol (RSA) regulations.
About You:
• Wine experience or interest
• Excellent attention to detail
• Proven passion for the hospitality experience.
• Understanding of 5-star service with ‘people first’ culture
• Have a current RSA
• Food Handlers certificate
• Be available for a range of shifts
• Have a reliable car to drive to and from Yarra Glen (Eastern suburbs).

The Role:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:
• Providing exceptional service to our guests
• Presenting a welcoming and professional front for the organisation
• Attending to general receptionist duties including answering incoming calls and actioning emails
• Seeing opportunities for creative problem solving to enhance customer experiences
• Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
• Contacting housekeeping or maintenance staff when residents/guests report issues
• Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
• Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
• Performing all tasks with care and thoroughness
About You:
• Previous guest/customer relations experience
• Strong interpersonal skills, including empathy, effective communication, and active listening
• Comfortable and confident to work autonomously
• Accuracy with figures and a keen ‘eye for detail’
• Problem solving skills, such as creativity and critical thinking
• Proficient with OPERA is desirable
• A qualification in Tourism and Hospitality is desirable
• Previous experience in a similar role
• Exceptional organisational skills and high attention to detail
• A valid Victorian RSA
• Food Handlers certificate
• The ability to quickly build rapport with guests and your team
• Be available for a range of shifts including nights & weekends
• Have a reliable car to drive to and from Yarra Glen
• Full working rights in Australia.

The Role:
We are looking for a Food & Beverage Attendant to work in our restaurant and events spaces. As a Food & Beverage Attendant, you will create memorable experiences for our guests by having a hands-on approach to serving our customers and providing a warm and friendly customer service style.
• Work across our food and beverage offerings – a mix of breakfast, lunch, and dinner services.
• Provide amazing experiences and service to our wedding and events guests.
• Deliver outstanding table service to guests, ensuring their needs are met promptly and courteously.
• Greet guests warmly, guide them through the menu, and offer suggestions tailored to their preferences.
• Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar staff.
• Ensure the dining area is clean, organised, and set up for optimal guest satisfaction.
• Handle guest enquiries, concerns, and special requests with professionalism and a proactive attitude.
• Collaborate with fellow team members to maintain a smooth and harmonious restaurant operation.
• Adhere to all safety, hygiene, and responsible service of alcohol (RSA) regulations.
About You:
• Previous experience in a similar role within a fast-paced F&B environment.
• Bar experience preferable
• Proven passion for the hospitality experience.
• A valid Victorian RSA.
• Food Handlers certificate.
• Exceptional communication skills and a bright & friendly personality.
• The ability to quickly build rapport with guests and your team.
• Be available for a range of shifts including nights & weekends
• Have a reliable car to drive to and from Maiden Gully.
• Full working rights in Australia.

We have an exciting opportunity for a casual member to join our team in the Cellar Door department as a Cellar Door Attendant. As a Cellar Door Attendant, you will create memorable experiences for our guests by having a hands-on approach to serving our customers and providing a warm and friendly customer service style.
• Have a passion for wine and are excited to share your passion with our guests.
• Greet guests warmly, guide them through the tasting menu, and offer suggestions tailored to their preferences.
• Assist with stock rotation.
• Sale of Balgownie’s award-winning wine.
• Promote our Balgownie Wine Club benefits and sign-up new members.
• Conduct group and individual wine tastings.
• Ensure the cellar door is clean, organised, and set up for optimal guest satisfaction.
• Handle guest enquiries, concerns, and special requests with professionalism and a proactive attitude.
• Collaborate with fellow team members to maintain a smooth and harmonious operation.
• Adhere to all safety, hygiene, and responsible service of alcohol (RSA) regulations.
About You:
• Experience working in food and beverage with table service knowledge
• Knowledge or interest in wine and other beverages
• A friendly & happy personality and the ability to provide excellent customer service
• Available for a range of shifts including nights & weekends
• Current Victorian RSA
• Food Handlers certificate
• Have reliable transport to and from Maiden Gully

The Role:
We are looking for a Food & Beverage Supervisor who has fantastic wine knowledge, excellent leadership skills, and experience within a fine dining restaurant. Attributes required are an enthusiastic personality, vibrant leadership qualities and a true passion for the hospitality industry.
Duties of the role include:
• Supporting exceptional customer service standards
• Efficiently running an a la carte service
• Working with the conference and events team to operationally execute client event requests
• Liaising with customers on complaints, recommendations, and creating amazing experiences.
About You:
• Previous experience in a similar role
• Bar experience preferable
• Proven passion for the hospitality experience
• Exceptional organisational skills and high attention to detail
• High level of customer service experience
• A valid Victorian RSA
• Food Handlers certificate
• Exceptional communication skills with a bright and friendly personality
• The ability to quickly build rapport with guests and your team
• Be available for a range of shifts including nights & weekends
• Have a reliable car to drive to and from Maiden Gully
• Full working rights in Australia.

The Role:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:
• Providing exceptional service to our guests
• Presenting a welcoming and professional front for the organisation
• Attending to general receptionist duties including answering incoming calls and actioning emails
• Seeing opportunities for creative problem solving to enhance customer experiences
• Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
• Contacting housekeeping or maintenance staff when residents/guests report issues
• Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
• Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
• Performing all tasks with care and thoroughness
About You:
• Previous guest/customer relations experience
• Strong interpersonal skills, including empathy, effective communication, and active listening
• Comfortable and confident to work autonomously
• Accuracy with figures and a keen ‘eye for detail’
• Problem solving skills, such as creativity and critical thinking
• Proficient with OPERA is desirable
• A qualification in Tourism and Hospitality is desirable
• Previous experience in a similar role
• Exceptional organisational skills and high attention to detail
• A valid Victorian RSA
• Food Handlers certificate
• The ability to quickly build rapport with guests and your team
• Be available for a range of shifts including nights & weekends
• Have a reliable car to drive to and from Maiden Gully
• Full working rights in Australia.

Based at our winery in Maiden Gully, we are seeking to appoint Full Time Cellar Hand to join our team who is motivated, hands on, and reliable.
Duties include:
• Assist in processing of the grapes, production of wine, storage of product and bottling of product.
• Assist in managing inventory levels of supplies and materials used in the production of wine.
• Carry out all vintage cellar operations in accordance with instructions from the winemaker.
• Perform key vintage cellar operations.
• Operate winery equipment in a safe manner.
• Carry out cleaning of tanks and cellar equipment.
• Work collaboratively with the Vineyard Team to manage incoming fruit and during harvest.
• Assist in completing vineyard duties as directed.
About You:
• High level of wine making knowledge
• Viticulture knowledge
• Vineyard/farming experience also an advantage
• Manual Driver’s license
• Can do attitude and ability to follow instructions
• Good communication skills
• Have a genuine interest and passion for wine
• Ability to work in an efficient manner
• Forklift Licence and Confined Space Ticket (desirable)
• Have a reliable car to drive to and from Maiden Gully
• Full working rights in Australia.

The Role:

Based at our winery in Maiden Gully, we are seeking to appoint Casual Maintenance Hand, for 25 hours a week, to join our team who is motivated, hands on, and reliable.

Duties include:

Ensure all public area facilities are open on time, presented and functioning ready for guests’ use.
Lawn mowing, edge trimming, removing garden debris, watering and fertilising lawns and gardens, cutting and trimming plants as required, cleaning driveways.
Complete all general maintenance in a timely and efficient manner.
Notify the Manager of all maintenance problems, damaged equipment, and missing items, immediately.
Record the costs of repairs done by maintenance personnel and contractors accurately.
Plans regular maintenance and up-keep of all equipment and keeps accurate records.
General public area cleaning duties.
Ensure no hazards are blocking pathways or guest common areas.
Prioritise tasks according to urgency and importance.
Always provide passionate and friendly service to external and internal guests.
Handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.

About You:

· Trade/labour experience is essential

· Confidently use power tools, and complete some physically demanding tasks

· Manual Driver’s license

· Forklift Licence (desirable)

· Can do attitude and ability to follow instructions

· Good communication skills
· Ability to work in an efficient manner

· Be a reliable and proactive team player

· Have a reliable car to drive to and from Maiden Gully

· Full working rights in Australia.

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